RETURN POLICY

At Guard Dawg, we want you to be delighted with your purchase. Below are the guidelines for returns and exchanges:

Damaged or Defective Products

We will gladly offer a refund or replacement if you receive a damaged or defective product. To assist us in processing your return or exchange quickly, please email photos of the damaged or faulty item to guarddawgllc@gmail.com. Our team will review the issue and take care of it promptly.

Product Returns

If you are unsatisfied with your purchase, you may return unused products within 30 days of the purchase date for a full refund. To initiate a return, please email us at guarddawgllc@gmail.com to request a return authorization. The product must be returned in its original condition, and the customer is responsible for any return shipping costs.

Customer Support

If you have any other issues or concerns, we are here to help. Feel free to contact us, and we’ll do our best to assist you.

SHIPPING POLICY

Shipping Provider

Guard Dawg LLC ships all orders within the United States via the United States Postal Service (USPS).

Processing Times

• Business Hours: Orders placed during our business hours (Monday to Friday, 8:00 AM to 4:00 PM) will be processed and shipped within 24-48 hours of order confirmation.

• Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed and shipped on the following business day (typically Monday).

Shipping Delays

We strive to ensure that all orders are shipped promptly. However, if you believe your order has been delayed beyond the standard processing and shipment time, please get in touch with us immediately using the Contact Us link or by emailing us at GUARDDAWGLLC@GMAIL.COM. We will investigate the delay and assist you accordingly.

Shipping Address

Please ensure that the shipping address provided is correct and complete. Guard Dawg LLC is not responsible for delays or delivery issues caused by inaccurate address information.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and your delivery location. For more details on shipping rates, please refer to the checkout page during your purchase.

If you have any further shipping questions, please do not hesitate to contact us.